Privacy Policy
Last updated: 31 October 2026
This policy explains how Orient Telecom ("we", "us") collects, uses and protects personal information when you visit this website or contact us, including through WhatsApp.
Information we collect
- Messages you send us: when you contact us by WhatsApp, email or phone, we receive your name, phone number or email address, and the content of your messages.
- WhatsApp Business messages: messages sent to our WhatsApp Business number are delivered to us through Meta's WhatsApp Business Platform. We store the message text, its date and time, the sender's phone number or WhatsApp user ID, and the sender's WhatsApp profile name.
- Website visits: this website does not use advertising or tracking cookies. Our hosting provider may keep standard technical logs, such as IP addresses, for security.
How we use it
- To answer your enquiries and provide quotes, availability and orders.
- To keep records of our business communications.
We do not sell or rent your personal information, and we do not use it for advertising.
Sharing
We share information only with service providers that help us run our business, such as Meta (WhatsApp), our messaging provider and our hosting provider, and only as needed to provide those services. We may also disclose information when required by law.
Storage and retention
Messages are stored on systems controlled by Orient Telecom or our service providers, protected by access controls. We keep them only as long as needed for our business and legal records.
Your rights
You can ask us to access, correct or delete the personal information we hold about you. Email us from the address, or message us from the phone number, you used to contact us, and we will respond within 30 days.
Contact
Orient Telecom, Dubai, United Arab Emirates
Email: info@orient-telecom.com
Phone and WhatsApp: +971 54 410 0741